D--Enterprise Remote Support Software
SAM.GOV Due: June 6, 2025 at 09:00 PM UTC
In-Active Sources Sought Source Url

Summary

The opportunity titled 'D--Enterprise Remote Support Software' is a Sources Sought notice issued by the U.S. Department of the Interior, specifically the U.S. Geological Survey (USGS). The purpose of this notice is to gather information on commercial off-the-shelf (COTS) products that can provide efficient, secure, and scalable remote support capabilities for IT operations. The desired solution should enable IT professionals to remotely assist both attended and unattended devices, including laptops, workstations, and servers. Contractors with expertise in remote desktop support solutions, particularly those familiar with cross-platform support for Windows and macOS, as well as compliance with federal security standards, are encouraged to respond. This RFI is for informational purposes only and will not result in a contract award, but it will inform future Requests for Proposals (RFPs) or Invitations to Bid (ITBs).
Description
The Department of Interior seeks a single solution for providing IT support operations with efficient, secure, and scalable remote support capabilities. This RFI aims to gain market capability information of COTS products that can provide interactive remote desktop support services, enabling IT prof
Entities
IDOT
Department of the Interior
UGS
US Geological Survey
NAICS
513210
Set Aside
None
Place of Performance
Point of Contact
Full Name Email Phone Type
Cox, Scott [email protected] 703-648-7338 primary
Attachments
  • Section_508_1.docx
  • DOI_Helpdesk_Remote_Assistance_RFI_1.pdf