DPS IT Service Desk
State of Ohio Procurement Due: May 7, 2025 at 06:00 PM UTC
In-Active Request For Proposal (RFP) (Double Envelope) Source Url

Summary

The State of Ohio is seeking proposals for the DPS IT Service Desk through a Request for Proposal (RFP) process. This opportunity involves establishing a single point of contact call center that operates 24/7/365, staffed with qualified live technicians who will handle telephone calls and emails, monitor dashboards and alerts, and provide assistance according to established procedures. Contractors or businesses with experience in IT service management, call center operations, and technical support are encouraged to bid on this opportunity, as they will be responsible for ensuring effective communication and support for IT services.
Description
Update #1: Round 2, Amendment 1 - update closing time from 12:00AM to 1:00PM on May 7, 2025. The purpose of this RFP is to solicit proposals for a single point of contact call center, available 24/7/365, with qualified live technicians to answer and respond to telephone calls and emails, monitor d
Entities
SALG
State and Local Governments
SOO
State of Ohio
Originator
DAS-Administrative Services