Enterprise Service Desk Artificial Intelligence Enhancement
SAM.GOV Due: June 23, 2025 at 06:00 PM UTC
In-Active Sources Sought NONE Source Url

Summary

The opportunity titled 'Enterprise Service Desk Artificial Intelligence Enhancement' is a Sources Sought notice issued by the Federal Emergency Management Agency (FEMA) aimed at enhancing their Enterprise Service Desk (ESD) through the integration of artificial intelligence (AI) technologies. The ESD serves as the primary IT service desk for FEMA employees, addressing IT-related issues and requests. The agency is seeking input from vendors on AI tools that can improve customer experience, automate ticket management, and enhance self-service capabilities. Contractors with expertise in AI, IT service management, and customer support technologies are encouraged to respond to this RFI, as FEMA aims to leverage AI to improve service delivery without replacing human technicians. Interested vendors must submit their responses by June 23, 2025, detailing their capabilities and addressing specific questions posed by FEMA regarding AI integration and service desk enhancements.
Entities
HSDO
Department of Homeland Security
FEMA
Federal Emergency Management Agency
NAICS
541990
Set Aside
NONE : No Set aside used
Place of Performance
Washington , District of Columbia 20472
Point of Contact
Full Name Email Phone Type
Ross Wakeman [email protected] primary
Attachments
  • 1.2.2_70FA3125R00000009_ESD+RFI.pdf