ERO Contact Center of Operations (ECCO)
APFS Due: May 1, 2025 at 12:00 AM UTC
In-Active Forecast Source Url

Summary

The ERO Contact Center of Operations (ECCO) opportunity involves providing comprehensive support services for the ICE's contact center operations. This includes telephonic and non-telephonic intake, database and systems management, and operational analytics related to data systems. Contractors will be expected to enhance existing systems and develop new data systems in response to policy changes affecting ECCO operations. Businesses with expertise in data management, analytics, and operational support in a contact center environment are encouraged to bid on this opportunity, particularly those familiar with the Component-Wide Acquisition Contract (CWAC) vehicle and the Scalable Ways to Implement Flexible Tasks (SWIFT) framework.
Description
ICE anticipates the use of Component-Wide Acquisition Contract (CWAC) vehicle Scalable Ways to Implement Flexible Tasks SWIFT. Telephonic and non-telephonic intake, database and systems management, data system operational analytics, data systems maintenance and enhancements to include new ECCO da
Entities
HSDO
Department of Homeland Security
UIACE
U.S. Immigration and Customs Enforcement
Contract Type
Firm Fixed Price
Contract Vehicle
IDIQ TO/DO (Non Strategic Sourcing Vehicle Multiple Award Contract)
NAICS
541611