FBI-HRD Customer Service Training
SAM.GOV Due: June 10, 2025 at 06:00 PM UTC
In-Active Solicitation SBA Source Url

Summary

The FBI-HRD Customer Service Training opportunity is a solicitation aimed at acquiring comprehensive customer service training for Human Resources professionals within the FBI. The selected contractor will be responsible for delivering a series of training sessions that include lectures, interactive exercises, and assessments to enhance the customer service skills of HR staff. This contract is set aside for small businesses, and interested contractors should have expertise in customer service training, as well as the ability to develop training materials and conduct sessions via Microsoft Teams. The training is expected to take place between July and September 2025, accommodating a total of 120 attendees across four sessions.
Description

The scope of contractor services requires skilled and experienced personnel with specialized expertise and backgrounds in Customer Service Training. 

Entities
JDO
Department of Justice
FBOI
Federal Bureau of Investigation
NAICS
611430
Set Aside
SBA : Total Small Business Set-Aside (FAR 19.5)
Place of Performance
Washington , District of Columbia 20001
Point of Contact
Full Name Email Phone Type
Robert Bruce [email protected] 1-771-225-6373 primary
Stevon Walker [email protected] secondary
Attachments
  • ATTACHMENT+C+-+15F06725Q0000257+-+Past+Performance+Questionnaire.pdf
  • ATTACHMENT+A+-+15F06725Q0000257+-+Statement+of+Objectives+-+Human+Resources+-+Customer+Service+Traning.pdf
  • ATTACHMENT+E+-+15F06725Q0000257+-+Solicitation+-+Quoter+Question+and+Answer.xlsx
  • ATTACHMENT+D+-15F06725Q0000257+-+Pricing+Spreadsheet+-+Customer+Service+Training.xlsx
  • ATTACHMENT+G+-++5F06725Q0000257+-+SF+1449.pdf
  • ATTACHMENT+B+-+15F06725Q0000257+-+Past+Performance+Information+Sheet+-+Human+Resources+-+Customer+Service+Training.pdf
  • 15F06725Q0000257+-+Customer+Service+-+Instructions+to+Quoters.pdf
  • ATTACHMENT+A+-+15F06725Q0000257+-+Statement+of+Objectives+-+Customer+Service+Traning+-+Amendment+001.pdf
  • 15F06725Q0000257+-+Customer+Service+-+Instructions+to+Quoters+-+Amendment+001.pdf
  • ATTACHMENT+E+-+15F06725Q0000257+-+Solicitation+-+Answers+from+the+Government.xlsx
  • SF-1449+_+15F06725Q0000257_P00001+-+Amendment+-Human+Resources+Customer+Training.pdf