Federal Insurance Customer Relationship Mgmt (FICRM) SalesForce Support Services
APFS Due: June 4, 2025 at 12:00 AM UTC
In-Active Forecast Source Url

Summary

The Federal Insurance Customer Relationship Management (FICRM) SalesForce Support Services opportunity involves providing support for the Office of the Flood Insurance Advocate and the RAPID program within the Risk Analysis, Planning & Information Directorate. The selected contractor will be responsible for designing and implementing solutions that enhance Salesforce's functionality and usability, ensuring a world-class customer experience for stakeholders. This includes increasing data analytics capabilities, developing dashboards, and utilizing data to improve customer journey mapping and leadership recommendations. Businesses with expertise in Salesforce support, customer relationship management, and data analytics are encouraged to bid on this opportunity.
Description
The Support requirement includes designing and implementing solutions that will address challenges while leveraging opportunities for two programs, the Office of the Flood Insurance Advocate and RAPID, Risk Analysis, Planning & Information Directorate. The services must be able to scale to provide
Entities
HSDO
Department of Homeland Security
FEMA
Federal Emergency Management Agency
Contract Type
Firm Fixed Price
Contract Vehicle
BPA (FAR Part 8 or 13)
NAICS
541511