GLOBAL NURSE ADVICE LINE - NEXT GENERATION (GNAL-NG)
SAM.GOV Due: May 22, 2025 at 08:00 PM UTC
In-Active Solicitation Source Url

Summary

The Global Nurse Advice Line - Next Generation (GNAL-NG) is a solicitation issued by the Defense Health Agency (DHA) aimed at providing telehealth services to eligible Military Health System (MHS) beneficiaries. The contractor selected for this opportunity will be responsible for offering 24/7 access to registered nurses for triage services, self-care advice, and general health inquiries. Additionally, the contractor will need to facilitate customer service and care coordination, which includes provider locator support and appointment services for Military Medical Treatment Facilities (MTFs). This opportunity is suitable for contractors with expertise in telehealth services, healthcare customer service, and experience working with military or government health systems.
Description

The GNAL-NG is a service available to eligible Military Health System (MHS) beneficiaries. The GNAL-NG contractor provides access to telehealth registered nurses for triage services, self-care advice, and general health inquiries 24 hours a day, 7 days a week. The contractor also provides custome

Entities
DOD
Department of Defense
DHA(
Defense Health Agency
NAICS
621999
Set Aside
None
Place of Performance
Virginia 22042
Point of Contact
Full Name Email Phone Type
Nakaura C Yusuf [email protected] 7036815821 primary
Theophilus Agyare [email protected] secondary
Attachments
  • Attachment+2+Quality+Assurance+Surveillance+Plan+%28QASP%29.docx
  • Attachment+5+-+GNAL+Price+Sheet.xlsx
  • Attachment+16+Past+Performance+Questionnaire.docx
  • Attachment+9+-+DoD+Business+Associate+Agreement.pdf
  • Attachment+11+-+PWS+7.1.1+-+DMDC_MP+ICAM_ApplicationFor+CAC.xlsx
  • Attachment+15+-+Questions+_Answers.xlsx
  • Exhibit+A+-+GNAL+Data.docx
  • Attachment+3+-+CDRL+Portfolio+%28CDRLs+A001+-+A021%29.pdf
  • Attachment+4+-+Wage+Determination+No.+2015-4281+Rev.+32.pdf
  • HT0011-25-R-0044+GNAL-NG+RFP.pdf
  • Attachment+1+Performance+Work+Statement+%28PWS%29.docx
  • Attachment+8+-+PII+PHI+Federal+Information+Requirement.pdf
  • Attachment+7+-+OCI+Contract-Task+Order+List.xlsx
  • Attachment+6+-+Small+Business+Commitment+Plan.docx
  • Attachment+14+-+PWS+7.2+-+DHA+Contractor+Non-Disclosure+Agreement.pdf
  • Attachment+12+-+PWS+7.1.2+-+DHA+FY25+Contractor+Annual+Training+List.pdf
  • Attachment+10+-+PWS+7.1.1+-+Contractor+CAC+Request+Process.pdf
  • Attachment+13+-+PWS+7.1.3+-+DHA+Welcome+Book+V1.2.pdf