GLOBAL NURSE ADVICE LINE - NEXT GENERATION (GNAL-NG)
SAM.GOV Due: October 17, 2025 at 08:00 PM UTC
Active Solicitation Source Url

Summary

The Global Nurse Advice Line - Next Generation (GNAL-NG) opportunity involves providing telehealth services to eligible Military Health System (MHS) beneficiaries. The contractor will be responsible for offering 24/7 access to registered nurses for triage services, self-care advice, and general health inquiries. Additionally, the contractor will provide customer service and care coordination, including support for provider locators, appointment scheduling at Military Medical Treatment Facilities (MTFs), and urgent care referrals for Active-Duty Service Members. This opportunity is suitable for contractors with experience in telehealth services, healthcare customer service, and familiarity with military healthcare systems.
Description

The GNAL-NG is a service available to eligible Military Health System (MHS) beneficiaries. The GNAL-NG contractor provides access to telehealth registered nurses for triage services, self-care advice, and general health inquiries 24 hours a day, 7 days a week. The contractor also provides custome

Entities
DOD
Department of Defense
DHA(
Defense Health Agency
NAICS
621999
Set Aside
None
Place of Performance
Virginia 22042
Point of Contact
Full Name Email Phone Type
Nakaura C Yusuf [email protected] 7036815821 primary
Theophilus Agyare [email protected] secondary
Attachments
  • Attachment+2+Quality+Assurance+Surveillance+Plan+%28QASP%29.docx
  • Attachment+5+-+GNAL+Price+Sheet.xlsx
  • Attachment+15+Questions_Answers+-+GNAL-NGA0001.xlsx
  • Attachment+16+Past+Performance+Questionnaire.docx
  • Attachment+9+-+DoD+Business+Associate+Agreement.pdf
  • Attachment+2+Quality+Assurance+Surveillance+Plan+%28QASP%29A0001.docx
  • Attachment+11+-+PWS+7.1.1+-+DMDC_MP+ICAM_ApplicationFor+CAC.xlsx
  • Attachment+15+-+Questions+_Answers.xlsx
  • Attachment+3+-+CDRL+Portfolio+%28CDRLs+A001+-+A021%29A0001.pdf
  • Exhibit+A+-+GNAL+Data.docx
  • Attachment+3+-+CDRL+Portfolio+%28CDRLs+A001+-+A021%29.pdf
  • Attachment+4+-+Wage+Determination+No.+2015-4281+Rev.+32.pdf
  • HT0011-25-R-0044+GNAL-NG+RFP.pdf
  • Attachment+16+Past+Performance+QuestionnaireA0001.docx
  • HT0011-25-R-0044_GNAL-NG_0001.pdf
  • Attachment+1+Performance+Work+Statement+%28PWS%29.docx
  • Attachment+5+-+GNAL+Price+SheetA0001.xlsx
  • Attachment+8+-+PII+PHI+Federal+Information+Requirement.pdf
  • Attachment+6+-+Small+Business+Commitment+PlanA0001.docx
  • Attachment+7+-+OCI+Contract-Task+Order+List.xlsx
  • Attachment+1+Performance+Work+Statement+%28PWS%29A0001.docx
  • Attachment+6+-+Small+Business+Commitment+Plan.docx
  • Attachment+14+-+PWS+7.2+-+DHA+Contractor+Non-Disclosure+Agreement.pdf
  • Attachment+12+-+PWS+7.1.2+-+DHA+FY25+Contractor+Annual+Training+List.pdf
  • Attachment+10+-+PWS+7.1.1+-+Contractor+CAC+Request+Process.pdf
  • Attachment+13+-+PWS+7.1.3+-+DHA+Welcome+Book+V1.2.pdf
  • HT0011-25-R-0044_GNAL-NG_0002+Conformed+Copy.pdf
  • Attachment+5+-+GNAL+Price+Sheet_0002.xlsx
  • HT0011-25-R-0044_GNAL-NG_0002.pdf
  • HT0011-25-R-0044_GNAL-NG_0003+Conformed+Copy.pdf
  • Attachment+17+Additional+Questions_+Answers+%28345+-+352%29.xlsx
  • Attachment+1+Performance+Work+Statement+%28PWS%29A0003.docx
  • HT0011-25-R-0044_GNAL-NG_0003.pdf
  • HT0011-25-R-0044_GNAL-NG_0004.pdf
  • HT0011-25-R-0044_GNAL-NG_0004_Conformed+Copy.pdf
  • Attachment+19+Clarification+on+Previous+Answers.xlsx
  • Attachment+18+Monthly+Volume+and+AHT+V2.xlsx
  • HT0011-25-R-0044_GNAL-NG_0005.pdf
  • HT0011-25-R-0044_GNAL-NG_0005+Conformed+Copy.pdf
  • Attachment+1+Performance+Work+Statement+%28PWS%29A0005.docx
  • Attachment+20+Clarification+on+Call+Data+%28Question+No.+354%29.xlsx
  • HT0011-25-R-0044_GNAL-NG_0006+Conformed+Copy.pdf
  • HT0011-25-R-0044_GNAL-NG_0006.pdf
  • HT0011-25-R-0044_GNAL-NG_0007.pdf
  • HT0011-25-R-0044_GNAL-NG_0007+Conformed+Copy.pdf
  • HT0011-25-R-0044_GNAL-NG_0008.pdf
  • HT0011-25-R-0044_GNAL-NG_0009.pdf
  • HT0011-25-R-0044_GNAL-NG_0009+Conformed+Copy.pdf
  • Attachment+22+Revised+Responses+to+URAC+Accreditation+Questions.xlsx
  • Attachment+1+Performance+Work+Statement+%28PWS%29A0009.docx
  • Attachment+21+CDRL+A022+-+URAC+Accreditation.pdf
  • HT0011-25-R-0044_GNAL-NG_0010+Conformed+Copy.pdf
  • Attachment+21+CDRL+A022+-+URAC+Accreditation+Version+2.pdf
  • HT0011-25-R-0044_GNAL-NG_0010.pdf
  • Attachment+24+Clarification+on+Questions+and+Answers+%2834.+112.+186.+203+and+282%29.xlsx
  • Attachment+1+Performance+Work+Statement+%28PWS%29+A0010.docx
  • Attachment+23+Monthly+Calls+Encounter+Data.xlsx
  • Attachment+23+Monthly+Calls+Encounter+Data+%28Version+2%29+-+28JUL25.xlsx
  • HT0011-25-R-0044_GNAL-NG_0011+Conformed+Copy.pdf
  • HT0011-25-R-0044_GNAL-NG_0011.pdf
  • Attachment+25+Clarification+on+Call+Data_Integration_API_and_Workflow.xlsx
  • Attachment+1+Performance+Work+Statement+%28PWS%29+A0011.docx
  • Attachment+26+Questions+and+Answers+%28360+-+365%29.xlsx
  • HT0011-25-R-0044_GNAL-NG_0012+Conformed+Copy.pdf
  • HT0011-25-R-0044_GNAL-NG_0012.pdf
  • HT0011-25-R-0044_GNAL-NG_0013+Conformed+Copy.pdf
  • Attachment+5+-+GNAL+Price+Sheet_A0013.xlsx
  • HT0011-25-R-0044_GNAL-NG_0013.pdf
  • HT0011-25-R-0044_GNAL-NG_0015.pdf
  • Attachment+1+Performance+Work+Statement+%28PWS%29+A0015.docx
  • HT0011-25-R-0044_GNAL-NG_0014.pdf
  • Attachment+27+Clarification+on+Questions+and+Answers+%28No.+34%29.xlsx
  • HT0011-25-R-0044_GNAL-NG_0015+Conformed+Copy.pdf
  • Attachment+1+Performance+Work+Statement+%28PWS%29+A0014.docx
  • Attachment+21+CDRL+A022+-+URAC+Accreditation+Version+3.pdf
  • HT0011-25-R-0044_GNAL-NG_0014+Conformed+Copy.pdf