Military and Family Readiness Center Front Desk Customer Service Representative
SAM.GOV Due: May 12, 2025 at 06:00 PM UTC
In-Active Solicitation HZC Source Url

Summary

The opportunity for the Military and Family Readiness Center Front Desk Customer Service Representative involves providing essential customer service support at Tyndall Air Force Base, Florida. The contractor will be responsible for front desk operations, including client intake, providing information about various programs, and scheduling appointments for military members, civilians, retirees, and their families. This role requires a contractor that can deliver high-quality customer service and manage administrative tasks effectively. Businesses with experience in customer service, particularly in military or government settings, are encouraged to bid on this opportunity, especially those that qualify as Historically Underutilized Businesses (HUBZone).
Description

See the attached SF 1449- Solicitation/Contract Form

Statement of Work (SOW) 

WD 2015-4559 Rev 28 12.23.24

The contractor shall provide Military and Family Readiness Front Desk Customer Service.

Entities
DOD
Department of Defense
DOTAF
Department of the Air Force
NAICS
561110
Set Aside
HZC : Historically Underutilized Business (HUBZone) Set-Aside (FAR 19.13)
Place of Performance
Tyndall AFB , Florida 32403
Point of Contact
Full Name Email Phone Type
Yvette M. Kelly [email protected] 8502838619 primary
SSgt Thomas Prospere [email protected] 8502838645 secondary
Attachments
  • Solicitation+-+FA481925Q0019.pdf
  • Attachment+1.+MFRC+Front+Desk+-+PWS.pdf
  • WD+2015-4559+Rev+28+12.23.24.pdf