NATO Request for Information: Enterprise Service Operations Center Level 0/Level 1 Support and Call Center Capability Enhancement
SAM.GOV Due: June 6, 2025 at 10:00 AM UTC
In-Active Special Notice Source Url

Summary

The NATO Communications and Information Agency (NCIA) is seeking information through a Request for Information (RFI) for an outsourced solution to provide Level 0 and Level 1 support for unclassified communications. The project aims to enhance efficiency and technology in user support operations, including incident management, request fulfillment, and call center functions. Contractors with expertise in IT service management, particularly those who can integrate AI and automation into support processes, are encouraged to respond. The initiative emphasizes improving service quality and operational efficiency through a comprehensive solution that includes automation of routine tasks and a unified ticketing system.
Description

The NATO Communications and Information Agency (NCIA) is issuing a Request for Information (RFI) to identify a commercially available solution that can meet or exceed NATO requirements for an outsourced capability to provide End User support at Level 0 and Level 1 for unclassified communications.

Entities
CDO
Department of Commerce
BOIAS
Bureau of Industry and Security
NAICS
561422
Set Aside
None
Place of Performance
Point of Contact

Full Name Email Phone Type
Attachments
  • MS-06795.pdf