NATO Request for Information: Enterprise Service Operations Center Level 0/Level 1 Support and Call Center Capability Enhancement
SAM.GOV Due: June 12, 2025 at 10:00 AM UTC
In-Active Special Notice Source Url

Summary

The NATO Request for Information (RFI) seeks to identify a commercially available solution for outsourcing Level 0 and Level 1 support, including call center capabilities, to enhance operational efficiency and service quality. The NCI Agency is looking for contractors who can provide a comprehensive solution that integrates automation and AI to improve user support processes, incident management, and ticket handling. Businesses with expertise in IT service management, call center operations, and automation technologies are encouraged to respond. The RFI emphasizes the need for a solution that supports various communication channels and enhances user experience through self-service options and efficient ticket management.
Entities
CDO
Department of Commerce
BOIAS
Bureau of Industry and Security
NAICS
561422
Set Aside
None
Place of Performance
Point of Contact

Full Name Email Phone Type
Attachments
  • MS-06795.pdf