Omnichannel Customer Communication System (OCCS)
SAM.GOV Due: June 13, 2025 at 03:00 PM UTC
In-Active Sources Sought Source Url

Summary

The Defense Commissary Agency (DeCA) is conducting market research through a Sources Sought notice for an Omnichannel Customer Communication System (OCCS). This system aims to enhance customer engagement by integrating various functionalities such as social media management, customer feedback handling, multichannel marketing, and digital asset management within a secure, FedRAMP-compliant Software-as-a-Service (SaaS) environment. The agency is looking for capable and qualified business manufacturers, including large and small businesses, as well as those with specific socio-economic statuses, to express their interest and capabilities in potentially competing for a future solicitation. The OCCS will support DeCA's marketing initiatives and improve customer service interactions, ultimately enhancing the patron shopping experience.
Description

The Defense Commissary Agency (DeCA) is seeking a comprehensive Omnichannel Customer Communication System (OCCS) that supports social media engagement, customer feedback management, multichannel marketing, marketing campaign project management, and digital asset management—all within a secu

Entities
DOD
Department of Defense
DCA(
Defense Commissary Agency
NAICS
518210
Set Aside
None
Place of Performance
St George , Virginia 23801
Point of Contact
Full Name Email Phone Type
Katie Lavely [email protected] 804734800048401 primary
Attachments
  • Sources+Sought+-+Omnichannel+Customer+Communication+System+%28OCCS%29.pdf