Request for Information (RFI) IT Service Desk Support Federal Bureau of Prisons
SAM.GOV Due: May 3, 2025 at 03:52 AM UTC
In-Active Sources Sought Source Url

Summary

The Federal Bureau of Prisons (BOP) is seeking information through a Request for Information (RFI) regarding IT service desk support solutions. This opportunity is aimed at vendors experienced with the Atlassian suite of products, particularly those who can provide comprehensive service desk support functions, including the management of help desk tickets, escalation of support cases, and system backups. The BOP handles a significant volume of help desk tickets monthly and is looking for solutions that can integrate with their existing Jira helpdesk system. Interested contractors should have a strong background in IT service management, particularly in environments similar to federal agencies, and must demonstrate their capability to meet specific technical and security requirements outlined in the RFI. This opportunity is ideal for businesses that specialize in IT support services and have experience with Atlassian products, as well as those familiar with federal IT compliance standards.
Description

The Federal Bureau of Prisons (BOP) is an agency of the Department of Justice (DOJ). It consists of 122 institutions throughout the United States, including Hawaii and Puerto Rico, 6 regional offices, a Central Office (headquarters), 2 staff training centers, and 22 Residential Reentry Management

Entities
JDO
Department of Justice
FPS/BOP
Federal Prison System / Bureau of Prisons
Set Aside
None
Place of Performance
Washington , District of Columbia 20534
Point of Contact
Full Name Email Phone Type
ADAM SIMMONDS [email protected] 2027401991 primary
Attachments
  • IT+Service+Desk+Support_RFI.pdf