Request for Information (RFI) IT Service Desk Support Federal Bureau of Prisons
SAM.GOV Due: April 25, 2025 at 03:52 AM UTC
In-Active Sources Sought Source Url

Summary

The Federal Bureau of Prisons (BOP) is seeking information through a Request for Information (RFI) regarding IT service desk support solutions. This opportunity is aimed at vendors experienced with the Atlassian suite of products, particularly those who can provide comprehensive service desk support functions, including the management of help desk tickets, escalation of support cases, and system backups. The BOP's help desk handles approximately 2,500 tickets monthly, with a requirement to resolve around 500 of these. Vendors should be prepared to demonstrate their solutions' compatibility with the BOP's existing Jira helpdesk system and must comply with various federal IT security standards. This RFI is an opportunity for contractors with expertise in IT service management and Atlassian products to showcase their capabilities and potentially participate in future solicitations for these services.
Description

04/17/2025 - RFI Modified to remove the Q&A period and shorten the window of the RFI to APRIL 24 2025.

The Federal Bureau of Prisons (BOP) is an agency of the Department of Justice (DOJ). It consists of 122 institutions throughout the United States, including Hawaii and Puerto Rico, 6

Entities
JDO
Department of Justice
FPS/BOP
Federal Prison System / Bureau of Prisons
Set Aside
None
Place of Performance
Washington , District of Columbia 20534
Point of Contact
Full Name Email Phone Type
ADAM SIMMONDS [email protected] 2027401991 primary
Attachments
  • IT+Service+Desk+Support_RFI.pdf