Request For Information_Cloud Smart Service Level Agreements (SLAs) Feedback
SAM.GOV Due: June 16, 2025 at 09:00 PM UTC
In-Active Sources Sought Source Url

Summary

The Department of Homeland Security (DHS), through its Office of the Chief Information Officer (OCIO), is seeking industry feedback on Cloud Smart Service Level Agreements (SLAs) as part of a market research initiative. This opportunity is aimed at standardizing SLAs to enhance the effectiveness of technical capability delivery in DHS procurements. Contractors with expertise in cloud services, particularly those familiar with SLA contract language and its implications for service delivery, are encouraged to participate by providing their insights and recommendations. The feedback will be instrumental in shaping future procurement strategies for the DHS.
Description

The Department of Homeland Security (DHS), Office of the Chief Information Officer (OCIO) Chief Technology Officer Directorate (CTOD), Enterprise Architecture Division (EAD) is conducting market research to standardize Cloud Smart Service Level Agreements (SLAs) at DHS. Industry feedback is reque

Entities
HSDO
Department of Homeland Security
OOTCPO
Office of the Chief Procurement Officer
Set Aside
None
Place of Performance
Springfield , Virginia
Point of Contact
Full Name Email Phone Type
DHS Office of the Chief Information Officer [email protected] None primary
Procurement Innovation Lab [email protected] secondary
Attachments
  • 20250521+DRAFT+DHS+Cloud+Smart+SLA+Language+-+RFI.docx