Switchboard Operator Services & Call Center
SAM.GOV Due: March 14, 2025 at 01:00 PM UTC
In-Active Solicitation SDVOSBC Source Url

Summary

The opportunity for Switchboard Operator Services & Call Center is aimed at providing essential telephone switchboard and call center support services for the Walter Reed National Military Medical Center (WRNMMC) in Bethesda, Maryland. This contract is classified as a non-personal services contract, requiring the contractor to supply all necessary personnel, equipment, and materials to ensure efficient operation. The contractor will be responsible for maintaining a high standard of service, including 24-hour coverage and compliance with specific performance metrics. Businesses that specialize in call center operations, particularly those with experience in healthcare settings, and that meet the Service-Disabled Veteran-Owned Small Business (SDVOSB) criteria are encouraged to bid on this opportunity.
Description

The April 11th Notice of Award for solicitation #HT001425R0015- Switchboard Operator & Call Center Support Services, has been rescinded pending a GAO protest. A new Notice of Award will be posted once the protest has been resolved. Please hold your inquiries until such time.

Dr Miriam

Entities
DOD
Department of Defense
DHA(
Defense Health Agency
NAICS
561421
Set Aside
SDVOSBC : Service-Disabled Veteran-Owned Small Business (SDVOSB) Set-Aside (FAR 19.14)
Place of Performance
Bethesda , Maryland 20889
Point of Contact
Full Name Email Phone Type
Michelle Priester [email protected] primary
Miriam Railey [email protected] secondary
Attachments
  • HT001425R0015+Solicitation.pdf
  • HT001425R0015-P00001.pdf
  • Attachment+2+-+DHA_PWS_Hospital+Telephone+Switchboard+Operator.pdf
  • Attachment+1+-+Addenda+to+FAR+Clauses+52.212-1+and+52-212-2.docx
  • Attachment+3+-+PPS+Template.pdf
  • HT001425R0015-0002.pdf
  • Questions+to+Solicitation+HT001425R0015+Final.docx
  • DHA_PWS_Hospital+Telephone+Switchboard+Operator+3_7_25.docx