VA Contact Center Experience Modernization (VCCEM)
SAM.GOV Due: June 14, 2025 at 03:00 PM UTC
In-Active Sources Sought Source Url

Summary

The VA Contact Center Experience Modernization (VCCEM) opportunity was issued by the Department of Veterans Affairs to seek interest from contractors capable of providing product development support for critical and non-critical applications within the VA's VRM Product Line. The initiative aimed to enhance software development, security management, and IT operations through a DevSecOps methodology, promoting collaboration between business and IT teams. However, the VA has decided not to pursue this initiative at this time, indicating that the opportunity is no longer available for bidding.
Description

*********SPECIAL NOTICE*********

The Department of Veterans Affairs (VA) is issuing this notice to inform interest parties that the previosly communicated requirement titled "VA Contact Center Experience Modernization (VCCEM)" is no longer being purs

Entities
VADO
Department of Veterans Affairs
NAICS
541512
Set Aside
None
Place of Performance
Point of Contact
Full Name Email Phone Type
Amber Quivers-Davis [email protected] 8483775111 primary
Joseph Jones [email protected] 8483775109 secondary
Attachments
  • Draft+PWS+RFI+Veteran+Experience+Services+%28VES%29+Product+Development.docx
  • RFI+Questions+Veteran+Experience+Services+%28VES%29+Product+Development.docx
  • RFI+Note+11.21.24.docx